Damage Restoration Services in New York City
A full range of emergency restoration services for residential and commercial properties across New York City and all five boroughs — with same-day response when you need it most.
Hewlett Restoration provides the complete set of services New York City property owners need after water, fire, mold, or storm damage. Below is what each service covers, when to call, and how we move fast to minimize further damage. Every job follows the same proven restoration process so you always know what happens next.
Water Damage Restoration
Water spreads fast and soaks into drywall, flooring, and framing within hours. Our crews arrive ready to extract standing water, remove unsalvageable materials, and set up commercial drying equipment to pull moisture out of the structure before mold and rot set in. We document moisture readings throughout so you know the property is genuinely dry, not just dry to the touch.
When to call: Burst or frozen pipes, supply-line failures, sewage backups, appliance leaks, roof leaks, or basement flooding.
How we move fast: rapid dispatch, on-site assessment within the hour where possible, and immediate mitigation to stop the damage from spreading.
Fire & Smoke Damage Cleanup
Fire damage is rarely just the burned area — smoke and soot travel through a building and settle into walls, ceilings, ducts, and contents. We clean and deodorize affected surfaces, remove damaged materials, treat lingering smoke odor at the source, and coordinate the repairs needed to make the space livable again.
When to call: After a kitchen fire, electrical fire, or any blaze that leaves soot, char, and smoke odor behind.
How we move fast: rapid dispatch, on-site assessment within the hour where possible, and immediate mitigation to stop the damage from spreading.
Mold Remediation
Mold follows moisture. We contain the affected area to stop spores from spreading, remove contaminated materials, treat surfaces, and — just as importantly — correct the moisture problem that caused the growth in the first place. Skipping that last step is why mold comes back; we make sure it doesn’t.
When to call: Visible mold growth, a persistent musty smell, or after any water damage that sat untreated.
How we move fast: rapid dispatch, on-site assessment within the hour where possible, and immediate mitigation to stop the damage from spreading.
Storm Damage Restoration
New York City weather can move fast and hit hard. When storms drive water into your property, we respond quickly to remove water, protect what can be saved, dry the structure, and begin restoration. Acting fast after a storm is the difference between a cleanup and a gut renovation.
When to call: After heavy rain, wind, or coastal flooding causes water intrusion or structural damage.
How we move fast: rapid dispatch, on-site assessment within the hour where possible, and immediate mitigation to stop the damage from spreading.
Structural Drying
Surface drying isn’t enough — trapped moisture inside walls and floors causes warping, mold, and long-term structural problems. We deploy air movers and dehumidifiers sized to the space, monitor moisture levels daily, and keep drying until readings confirm the structure is back to normal.
When to call: Any time water has penetrated walls, subfloors, or framing and needs to be dried properly.
How we move fast: rapid dispatch, on-site assessment within the hour where possible, and immediate mitigation to stop the damage from spreading.
What Happens From the Moment You Call
Knowing what to expect takes some of the stress out of a damage emergency. Here is the step-by-step path every Hewlett Restoration job follows:
| Step | What We Do |
|---|---|
| 1. Call | You reach a real person on our dispatch line and we gather the essentials. |
| 2. Dispatch | A crew is routed to your property — fast, with same-day response for emergencies. |
| 3. Assess | On-site inspection and moisture mapping to scope the full extent of the damage. |
| 4. Mitigate | Immediate water extraction, containment, and protection to stop further loss. |
| 5. Restore | Drying, cleanup, remediation, and repairs until the property is back to normal. |
| 6. Walkthrough | A final review together so you’re confident the job is done right. |
Read the full breakdown on our Our Process page, or request a free quote to get started.